Constituent Services/311

Mission

The Mayor’s Office of Constituent Services serves as a liaison between residents of Everett and city departments.

Function

One call to City Hall – 311!
Everett’s 311 Department is the core of our Constituent Services Department. Our team is ready to answer any and all questions related to the City or it’s day-to-day operations.

Contact

Email:
Chad.Luongo@ci.everett.ma.us
Phone Number:
617-394-2270
Address:
484 Broadway
Front Lobby
Everett, MA 02149
Hours:
Monday and Thursday, 8 AM – 7:30 PM
Tuesday – Wednesday, 8 AM – 5 PM
Friday, 8 AM – 12 PM

311 info

Frequently Asked Questions

WHAT IS 311?

Everett 311 is an easy way to remember phone number that residents, businesses and visitors can use to request service, report problems or get information from city government. Everett 311 is our resource for connecting with the City of Everett. We handle requests for potholes, trash and recycling issues, street light outages, and much more – 311 Call Center is ready to help! Our customer service representatives will ensure each caller gets a courteous, quick and accurate response.

311 provides a single point of contact for City of Everett Government services.
One Call to City Hall

WHY WAS 311 CREATED?

Everett 311 is a part of an ongoing effort by the City of Everett to make access to City government easier and more responsive to the needs of residents, businesses and visitors. Now there is no need to search the phone directory for the correct City department – 311 takes care of that for you.

WHO CAN CALL 311?

Anyone within Everett city limits can call 311 free of charge from a landline or cell phone. 311 works on most cell phones. Cell phone coverage is determined by individual service providers.

WHAT IF I NEED TO CALL 311 FROM OUTSIDE CITY LIMITS?

Callers outside the City limits can reach 311 Call Center by calling 617-394-2270.

WHEN CAN I CALL 311?

Customer Service Representatives are available from 8:00 a.m. until 7:30 p.m. Monday & Thursday, 8:00 a.m until 5:00 p.m Tuesday & Wednesday, and 8:00a.m- 8p.m on Friday, Saturday, & Sunday. You will be assisted by a qualified member of our team to help resolve your issue. City departments will respond to all 311 service requests in the order in which they are received. You request will be logged into an advanced tracking system that will show department heads how responsive departments are in their service delivery.

My trash and/or recycling was not picked up, what do I do?

Trash and Recycling Bins must be set at the curb by 7 a.m. on collection day or after 6 p.m. the night before and be visible from the street. Please call the Mayor’s office at 617-394-2270 to report it.

WHEN DO I USE 311, AND WHEN DO I USE 911?

911 is for emergencies, such as house fire and crimes in progress, that require an immediate response by police, fire or ambulance. For City services and non-emergencies, call 311.

My city issued trash bin was stolen, how do I get another?

Please report the theft to the police department and obtain a police report with your name and address on it. Bring the police report to the Mayor’s Office, Room 31, at City Hall, and we will get you out a replacement.

How do I report a snow concern?

If you have concerns about snow plowing or removal, please contact us at 617-394-2270 or City Services at 617-394-2285.

How do I get the city tree in front of my home trimmed or the sidewalk repaired?

You can put in a request in through City Services 617-394-2285.

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