Constituent Services/311


The Mayor’s Office of Constituent Services serves as a liaison between residents of Everett and city departments.


For many residents, the Mayor’s Office is the first point of contact when they need assistance or have questions about city services and programs.


Phone Number:
484 Broadway
Front Lobby
Everett, MA 02149
Monday and Thursday, 8 AM – 7:30 PM
Tuesday – Wednesday, 8 AM – 5 PM
Friday, 8 AM – 12 PM

Frequently Asked Questions

My trash and/or recycling was not picked up, what do I do?

Trash and Recycling Bins must be set at the curb by 7 a.m. on collection day or after 6 p.m. the night before and be visible from the street. Please call the Mayor’s office at 617-394-2270 to report it.

My city issued trash bin was stolen, how do I get another?

Please report the theft to the police department and obtain a police report with your name and address on it. Bring the police report to the Mayor’s Office, Room 31, at City Hall, and we will get you out a replacement.

How do I report a snow concern?

If you have concerns about snow plowing or removal, please contact us at 617-394-2270 or City Services at 617-394-2285.

How do I get the city tree in front of my home trimmed or the sidewalk repaired?

You can put in a request in through City Services 617-394-2285.

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