Water & Sewer

Mission

To provide reliable, high quality, safe and clean drinking water as well as reliable sewer services at a reasonable cost with superior customer service.

Function

The Water & Sewer Department Operates and Maintains the City of Everett’s water distribution System and Wastewater collection system

Contact

Email:
Ernest.lariviere@ci.everett.ma.us

Phone Number:
617-394-2325

Address:
Department of Public Works
19 Norman Street
Everett, MA 02149

Hours:
Monday – Friday, 6:30pm – 3:30pm

Staff

Tameka Walsh
Clerk/Finals
Tameka.Walsh@ci.everett.ma.us
617-394-2325

Ernest Lariviere
Superintendent of Water
Ernest.Lariviere@ci.everett.ma.us
617-394-2270

Caitlin Sheehan
Billing Supervisor
Caitlin.sheehan@ci.everett.ma.us
617-394-2327

Ralph Renzulli
Assistant Water Superintendent
Ralph.Renzulli@ci.everett.ma.us
617-394-2270

Water System information

Drinking water enters the City from the MWRA’s Water distribution in 5 locations throughout the City. The City’s Water distribution system consist of approximately 70 Miles of Pipe ranging from 2 to 24” in diameter, 1800 valves, 724 fire hydrants, and over 8,200 service connections.

Wastewater Collection System

The City’s Wastewater collection system consist of approximately 70 miles of pipe ranging from 6 to to 36”. All of the City’s Wastewater travels via gravity through city pipes and then enters the MWRA’s Waste water Collection System

Hydrant Flushing

Water FAQs

How do I pay my water bill?

All water and sewer bill payments are collected by the Collector’s Office.

Payment Methods:

  • Visit the Collector’s Office in person
  • Send a check or money order in the mail to:
    • Collector’s Office
      484 Broadway, Rm. 13, Everett, MA 02149
  • Or pay with credit card by calling the Collector’s Office at 617-394-2240

The city gives you 30 days to pay a bill; interest will accrue at 14% annually if not paid in full by the due date. After 90 days the bill then goes into lien.

What are the current water rates?

1 unit of usage is equal to 100 cubic feet of water and 748 gallons of water.

Rates

I'm selling my house, how do I handle my final bill?

When selling property or change of ownership occurs, it is important that all matters regarding water and sewer charges to the property are finalized with the seller. To ensure that no unnecessary charges will be passed onto a buyer, a final water/sewer read must be ordered that will show a complete and final reading and that all previous charges to the property under the seller’s name have been paid. The final water/sewer reading will be added to the MLC. This is to ensure that the new owner does not inherit the water and sewer bill from the previous owner.

The process is as follows:

  1.  The buyer, seller or real estate broker requests an application for a Final Water and Sewer Bill. This request can be made by downloading the Final Bill Request Form.
  2. The completed application can be emailed to Tameka.walsh@ci.everett.ma.us or filed in person at the Everett Water Department offices located at 19 Norman St., Everett, MA 02149. For further information call the Everett’s Water Department at (617-394-2325)
  3. In order to properly prepare a certificate, a meter technician must obtain a reading from the inside water meter which is always within 2 weeks of the closing. It is the applicant’s responsibility to make arrangements to access to the meter. The fee of $150.00 will be added to the final bill.

Final Bill Request Form

Why does my property have low water pressure?

In most cases, low water pressure is the result of an internal plumbing problem on the property. If the issue is confined to one (1) faucet, try removing the aerator.

Who is responsible for the maintenance and repair of the water service pipe?

Refer questions to Rules and Regulations of the Water Department. The PDF is available by clicking here.

Why do I have high water consumption?

The most common reasons for high water consumption are leaky toilets, faucets, and garden horses. Even small leaks that go unnoticed can increase water consumption considerably.

How do I check for leaks on my property?

Make sure that all who resides on the property stops using all water sources for at least a half hour. Then, locate your water meter to recheck if the dial has moved.

Storm Water FAQs

What is stormwater and where does it go?

Storm water is water from rain or melting snow that is not absorbed. It runs off the ground and paved surfaces before entering storm drains (grates on the road), where it makes its way into our waterways. As the runoff flows over land and impervious surfaces, it picks up trash, sediment, bacteria, heavy metals and other pollutants. Due to the high amount of impervious surfaces in Everett, storm water pollution is of high concern.

Why is storm water an issue you should care about?

Who wants to live and recreate along a polluted river?
Storm water is not sent to a wastewater treatment plant, instead it flows untreated into the Mystic and Malden Rivers and other water bodies. Storm water picks up and carries numerous pollutants into our waterways, many of which can cause problems in very small amounts. Since polluted storm water runoff is caused by so many of our every day activities, we all need to work together to prevent it.

What can you do?

Follow the tips below to stop small, individual activities that cause pollution and result in large-scale pollution.
10 Things You Can Do to Prevent Storm water Runoff Pollution:

  1. Remember: Only rain belongs in the drain! Don’t dump anything down storm drains. Be sure to clear away leaves and debris.
  2. Clean up pet waste. Bag up pet waste and dispose of it in the trash to prevent harmful bacteria from washing into local waterways.
  3. Keep your car well-maintained. Fix any fluid leaks promptly and make sure to clean-up any spills.
  4. Wash your car at a commercial car wash rather than in the street or in your driveway. If you wash your car at home, wash it on your lawn.
  5. Direct downspouts away from paved surfaces; consider planting a rain garden or installing a rain barrel to collect the storm water.
  6. Cut down on fertilizers, pesticides and herbicides. If you use these chemicals, follow directions and use them sparingly. Don’t fertilize before a rainstorm.
  7. Reduce impervious surfaces at home and increase the vegetated land cover of your property. Use bricks, gravel, cobbles, natural stone, or permeable pavers instead of asphalt or concrete when possible.
  8. Do not drain your pool or hot tub to a storm drain. Allow chlorine to dissipate for several days and test the water to ensure the residual chlorine is zero before slowly draining to a landscaped area.
  9. Walk, bike, or share a ride when possible. Driving causes particulates to enter our air. Air pollution can contaminate rain and end up in our rivers and streams.
  10. Share your knowledge with your friends, colleagues and neighbors!

What is your community doing to address storm water?

Everett maintains a street sweeping program which minimizes the amount of pollutants on the road that can get swept into stormdrains, including sediment, debris, trash, road salt, and trace metals. Street sweeping also improves the aesthetics of municipal roadways and controls dust.
The City of Everett has partnered with the Mystic River Watershed Association, a nonprofit organization, on projects to address water quality, promote green infrastructure and provide storm water education. Malden River Urban Waters Partnership

What does the future look like?

Many innovative techniques exist to capture, treat, infiltrate and/or reuse storm water runoff by using Green Infrastructure. These storm water management systems mimic nature by soaking up and storing water. Green Infrastructure designs can also provide other benefits, such as increased habitat, improved aesthetics, reduced heat island effect as well as recreational and educational opportunities.

Engineering

Learn more

Ferry Street – Elm Street Reconstruction Project

Learn more

Municipal Infrastructure

Learn more