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Is help being sent while I am answering all the questions being asked by the Telecommunicator?

Yes, Everett’s Emergency Communication Center uses a Computer Aided Dispatch (CAD). When basic information is obtained, the location, name, phone number, and problem can be entered into the system.

Once the pertinent information about the situation has been gathered, another Telecommunicator on duty will be dispatching a fire or medical response. In many cases, you may be asked to stay on the line until help arrives on the scene. This will enable the Telecommunicator to pass along updates to emergency responders, give you critical instructions that could potentially help the situation, and to make sure that everyone remains safe.

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