E-911 Dispatcher

Posting ID: 2026-0015
Posting Date: 04/06/2026
Closing Date: Until Filled
Department: Police Department
Vacancies: 1
Grade: N/A
Payrate: $25.10 – $38.93 hourly
Hours: 37.5 Hours per week
Shift: Vary
Position Type: Union, Full-time

About the City of Everett:

Home to more than 50,000 residents, Everett is known for its rich culture, diverse population, and robust sense of community. Everett is proud to build on its strong industrial heritage and close neighborhood connections as a modern, vibrant and welcoming place for residents, businesses, and visitors alike. This is a city full of energy, character and community that is on the move and seeking employees that are innovative and dedicated to serving a diverse and engaged public constituency.

About the Role:

Receive police, fire, and EMS-related emergency calls and dispatch emergency units and personnel as needed. Monitor and operate the radio, computer, telephone, and other equipment supporting the public safety communications and dispatch functions. Transfer calls to correct emergency responder.

Essential Duties and Responsibilities:

• Screen calls to obtain information and respond to caller’s inquiries.
• Relay instructions or questions from remote units.
• Dispatch personnel and resources.
• Keep records, maintain all required statistics and provide reports of activities as requested.
• Data entry and record updating as directed by supervisor.
• Record calls broadcast and complaints received.
• Coordinate police, fire, ambulance, and other emergency requests relaying instructions to the radio unit concerned.
• Train new employees and peers as required.
• Transmit and receive messages between divisions of own agency and other law enforcement agencies.
• Monitor field units and emergency systems (police, fire, and others).
• Monitor silent alarm systems to detect illegal entry into business establishments.
• Contact Public Safety employees to verify assignment locations.
• Completion of training as determined by the employer.
• Perform other related duties as directed or assigned.

MINIMUM QUALIFICATIONS

Education and Experience:

• High School Diploma or equivalent.
• Associate’s Degree in the field of study related to public safety or equivalent.
• One (1) year of related experience and or training.
• An equivalent combination of education and experience will be considered.
• 911 Certified (16 Hours)
• LEAPS/CJIS Certified.

Knowledge, Skills and Abilities:

• Must be able to communicate effectively and tactfully with the public.
• Must know rules, regulations, and procedures, including safety procedures, such as CPR and first aid.
• Knowledge of department policies and procedures related to emergency communications and disaster and special response plans.
• Must provide excellent customer service.
• Telecommunications: Candidates must know about telecommunications systems, including transmission, broadcasting, switching systems, and computerized databases, including teletype operations and procedures. Further, they must understand basic dispatch codes, standard abbreviations, and industry terminology commonly used by emergency medical services and law enforcement agencies. Must understand jurisdictional boundaries and thoroughfares, landmarks, public buildings, and waterways within the jurisdiction.
• The ability to think quickly.
• The ability to work in stressful situations.
• The ability to actively listen and communicate effectively through clear speech and hearing.
• The ability to follow instructions.
• The ability to write clearly and spell correctly.
• The ability to establish priorities and pass on information as needed.

Physical Demands & Working Environment:

• The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:
• Lifting up to 25lbs
• Sitting majority of the shift
• Fast paced

APPLICATION PROCEDURE

Resume must be submitted to [email protected] Cover letter is optional.

Aids and services will be provided to qualified applicants with disabilities free of charge, upon request. For a reasonable accommodation and/or alternative application modification, call Human Resources at 617-389-2280.

The City of Everett is an Equal Opportunity / Affirmative Action employer and does not discriminate on the basis of race, color, national origin, gender identity, sexual orientation, age, religion, disability, or any other protected category. Women, people of color, veterans, and persons with disabilities are strongly encouraged to apply.