E-911 Dispatcher

Posting ID: 2023-0027
Posting Date: October 25, 2023
Closing Date: Open until filled
Department: Police Department
Location: Everett, MA
Vacancies: 1
Salary: Starting at $23.21 per hour
Schedule: 37.5 hours per week
Shift: Various

About the City of Everett:

A desirable place to live, work, and visit, the City of Everett prides itself on the progress it’s made while remaining dedicated to future possibilities. Home to over 50,000 residents, Everett is known for its rich culture, diverse population, and welcoming atmosphere. A once industrial City now recognized as a melting pot for residents and newcomers alike.

Summary of Position:

Receive police, fire, and EMS-related emergency calls and dispatch emergency units and personnel as needed. Monitor and operate the radio, computer, telephone, and other equipment supporting the public safety communications and dispatch functions. Transfer calls to correct emergency responder.

Duties and Responsibilities:

• Screen calls to obtain information and respond to caller’s inquiries.
• Relay instructions or questions from remote units.
• Dispatch personnel and resources.
• Keep records, maintain all required statistics and provide reports of activities as requested.
• Data entry and record updating as directed by supervisor.
• Record calls broadcast and complaints received.
• Coordinate police, fire, ambulance, and other emergency requests relaying instructions to the radio unit concerned.
• Train new employees and peers as required.
• Transmit and receive messages between divisions of own agency and other law enforcement agencies.
• Monitor field units and emergency systems (police, fire, and others).
• Monitor silent alarm systems to detect illegal entry into business establishments.
• Contact Public Safety employees to verify assignment locations.
• Completion of training as determined by the employer.
• Perform other related duties as directed or assigned.

Knowledge, Skills, and Abilities:

• Must be able to communicate effectively and tactfully with the public.
• Must know rules, regulations, and procedures, including safety procedures, such as CPR and first aid.
• Knowledge of department policies and procedures related to emergency communications and disaster and special response plans.
• Must provide excellent customer service.
• Telecommunications: Candidates must know about telecommunications systems, including transmission, broadcasting, switching systems, and computerized databases, including teletype operations and procedures. Further, they must understand basic dispatch codes, standard abbreviations, and industry terminology commonly used by emergency medical services and law enforcement agencies. Must understand jurisdictional boundaries and thoroughfares, landmarks, public buildings, and waterways within the jurisdiction.
• The ability to think quickly.
• The ability to work in stressful situations.
• The ability to actively listen and communicate effectively through clear speech and hearing.
• The ability to follow instructions.
• The ability to write clearly and spell correctly.
• The ability to establish priorities and pass on information as needed.

Education and Experience:

• High School Diploma or equivalent.
• Associate’s Degree in the field of study related to public safety or equivalent.
• One (1) year of related experience and or training.
• An equivalent combination of education and experience will be considered.
• 911 Certified (16 Hours)
• LEAPS/CJIS Certified.

How to Apply:

You can apply by sending your resume to: Hiring@ci.everett.ma.us

For a disability‐related reasonable accommodation or alternative application method, call Human Resources at 617-394-2280

The City of Everett is an Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.