WHEN CAN I CALL 311?

Customer Service Representatives are available from 8:00 a.m. until 7:30 p.m. Monday & Thursday, 8:00 a.m until 5:00 p.m Tuesday & Wednesday, and 8:00a.m- 8p.m on Friday, Saturday, & Sunday. You will be assisted by a qualified member of our team to help resolve your issue. City departments will respond to all 311 service requests in the order in which they are received. You request will be logged into an advanced tracking system that will show department heads how responsive departments are in their service delivery.