25-15 Service Desk and Infrastructure Support with Virtual CISO

Description:

The City of Everett (City) invites sealed proposals from Consultants for Service Desk and Infrastructure Support with Virtual CISO contract no. 25-15.

The Everett Public School District (EPS) seeks proposals from qualified Managed Security Service Providers (MSSP) to provide comprehensive IT management and information security services. The selected vendor will act as the district’s IT department, managing all aspects of IT infrastructure, help desk, and security operations, including the provision of a Virtual Chief Information Security Officer (vCISO) to oversee security policies and risk management. The MSSP will ensure the district’s technology operates efficiently, securely, and in compliance with federal and state regulations, while supporting the district’s mission to provide a secure, efficient learning environment for students and staff.

The goal of this project is to enhance organizational efficiency and security through the integration of a comprehensive Service Desk and Infrastructure Support system, supported by the expertise of a Virtual Chief Information Security Officer (vCISO). The initiative aims to streamline IT support processes, ensure robust infrastructure management, and elevate the organization’s cybersecurity posture by implementing best practice Service Level Agreements (SLAs) for classroom technology, user devices, and infrastructure systems, along with a ticketing system that includes asset management.

All bids must be submitted as physical copies, and all submissions are due by October 16, 2024 at noon. Electronic copy proposals will not be accepted by the Awarding Authority.

Proposal Documents will be available to download from Purchasing – Everett, MA – Official Website (cityofeverett.com) at 9 am September 30, 2024.

Each Proposal shall be submitted in accordance with the Instructions within the RFP.  It is the responsibility of prospective proposers and or bidders to check with the City of Everett for new information, any addenda, or modifications to any solicitation.

The City assumes no responsibility if a prospective proposer’s designated email address is not current, or if technical problems, including those with the prospective proposer’s computer, network or internet service provider (ISP) cause email communications sent to/from the prospective proposer to be lost or rejected by any means including email or spam filtering

Award will be made to the most advantageous proposer for services.

The term of the contract shall extend for one year from the date of execution and renewable for a term of two additional one-year terms at the sole discretion of the City.

Renewal will be contingent upon a yearly evaluation of the vendor’s performance, including adherence to Service Level Agreements (SLAs), overall service quality, and responsiveness. This performance review will be conducted at the end of each contract year by the District’s Chief Technology Officer.

The City will reject any and all proposals in accordance with the above referenced General Laws. In addition, the City reserves the right to waive minor informalities in any or all proposers, or to reject any or all proposals (in whole or in part) if it be in the public interest to do so.