Director of Multicultural Affairs and Community Engagement

Posting ID: 2026-0048
Posting Date: 08/06/2026
Closing Date: Until Filled
Department: Mayor’s Office
Vacancies: 1
Grade: N/A
Payrate: $115,000 – $125,000
Hours: 35 Hours per week
Shift: Day
Position Type: Full-time, non-union (exempt/salary)

About the City of Everett:

Home to more than 50,000 residents, Everett is known for its rich culture, diverse population, and robust sense of community. Everett is proud to build on its strong industrial heritage and close neighborhood connections as a modern, vibrant and welcoming place for residents, businesses, and visitors alike. This is a city full of energy, character and community that is on the move and seeking employees that are innovative and dedicated to serving a diverse and engaged public constituency.

Purpose of the Role

This position is intended to strengthen the connection between City Hall and the community. It places multicultural affairs and community engagement within the Mayor’s Office so that resident concerns, community partnerships, and accessibility issues can be addressed with stronger coordination, visibility, and follow-through.

Position Summary:

The Director of Multicultural Affairs and Community Engagement is a senior member of the Mayor’s Office responsible for helping residents, community partners, and City departments work together more effectively. The Director leads the City’s community engagement work, strengthens relationships with Everett’s diverse communities, and helps make City services easier to understand and access.

This role is focused on practical, resident-centered work: listening to community concerns, improving outreach, supporting multilingual communication, coordinating cultural and community initiatives, and helping city departments respond to residents with clarity, respect, and follow-through.

The position supports the City’s broader commitment to making municipal government more accessible, responsive, and connected to the people it serves.

Essential Duties and Responsibilities:

• Develop and carry out a citywide multicultural affairs and community engagement strategy aligned with the Mayor’s priorities.
• Serve as a key liaison between the Mayor’s Office and Everett’s neighborhoods, cultural communities, faith-based organizations, immigrant communities, advocacy groups, schools, nonprofit partners, and local stakeholders.
• Plan and coordinate community meetings, listening sessions, outreach campaigns, neighborhood conversations, and public engagement activities.
• Help residents navigate City services by improving communication, outreach, and coordination across departments.
• Work with departments to identify barriers that may prevent residents from accessing information, programs, meetings, or services.
• Support multilingual outreach and language access efforts in coordination with City departments, Human Resources, Communications, and other relevant offices.
• Coordinate cultural, educational, and community-building events that strengthen civic participation and cross-cultural understanding.
• Support constituent services by helping identify community concerns, elevating recurring issues, and coordinating follow-up with the appropriate departments.
• Build strong working relationships with community leaders and organizations to improve trust, communication, and service delivery.
• Prepare outreach materials, talking points, presentations, reports, and updates for the Mayor’s Office.
• Track engagement efforts and provide practical recommendations to improve outreach, accessibility, and resident experience.
• Represent the Mayor’s Office at community meetings, events, public forums, and regional conversations as assigned.
• Work occasional evenings and weekends to attend community events and meetings.
• Perform other related duties as required.

Collaboration With Human Resources and Equity Access Staff

The Director will work closely with Human Resources and the Equity and Access Officer on issues that connect community experience with internal City systems. This may include language access, staff training, accessibility, resident-facing service standards, and efforts to make City processes clearer and easier to use.

The Director’s primary focus is external community engagement and multicultural affairs. Human Resources will remain the lead department for internal workforce policies, employee relations, recruitment systems, compliance, and related personnel matters.

Recommended Qualifications

• Bachelor’s degree in public administration, communications. public policy, sociology, political science, human services, community development, or a related field and at least five (5) years of progressively responsible experience in community engagement, constituent services, multicultural affairs, or similar relevant work; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. Masters’ degree a plus.
• Demonstrated experience working with multiracial, ethnically diverse and multilingual communities.
• Experience coordinating projects across departments, organizations, or stakeholder groups.
• Demonstrated ability to build trust with residents, community organizations, department heads, elected officials, and external partners.
• Excellent writing, speaking, facilitation, and interpersonal communication skills.
• Strong judgment, discretion, organization, and follow-through.
• Ability to manage sensitive conversations with professionalism, fairness, and calm.
• Strong understanding of municipal government, constituent services, or public-sector service delivery preferred.
• Bilingual or multilingual ability strongly preferred.

Preferred Language Proficiency

Because this is a public-facing role, the City strongly values demonstrated language proficiency and the ability to communicate effectively with residents whose first language may not be English.

• Languages of particular value in Everett may include Spanish, Portuguese, Haitian Creole, Arabic, Mandarin, Cantonese, and other languages commonly used by residents.

Knowledge, Skills and Abilities

• Ability to communicate clearly with residents from many backgrounds and experiences.
• Deep knowledge of community engagement, outreach planning, cultural competency, and public participation practices and strong organizational and project management skills.
• Ability to listen carefully, identify practical concerns, and help connect residents with appropriate City services.
• Ability to work collaboratively, effectively and independently across departments and with external partners.
• Ability to prepare clear written materials, reports, and presentations.
• Ability to use data, resident feedback, and community relationships to improve outreach and service delivery.
• Ability to exercise sound judgment and maintain confidentiality.
• Thrives working in a fast-paced public environment with competing priorities.

Work Environment

Work is generally performed in an office setting, with regular attendance at community meetings, events, public forums, and City functions. The position requires frequent interaction with residents, City employees, elected officials, community organizations, and outside partners.

APPLICATION PROCEDURE
Resume must be submitted to [email protected] Cover letter is required.

Aids and services will be provided to qualified applicants with disabilities free of charge, upon request. For a reasonable accommodation and/or alternative application modification, call Human Resources at 617-389-2280.

The City of Everett is an Equal Opportunity / Affirmative Action employer and does not discriminate on the basis of race, color, national origin, gender identity, sexual orientation, age, religion, disability, or any other protected category. Women, people of color, veterans, and persons with disabilities are strongly encouraged to apply.