It’s a prank call when someone calls 911 for a joke, or calls 911 and hangs up. Prank calls not only waste time and money,…

Each household or business pays a small monthly fee for 911 service on each telephone line that appears on their phone bill. There is no…

Some offices or businesses may require you to dial 9 to get an outside line to dial out. If you happen to dial 9 to…

If someone calls 911 and does not speak English, they will be transferred to Language Line Services where an interpreter will be able to translate…

Teaching children the proper use of 911 is very important. Some of the things you can do as a parent is to cover some basic…

If you accidentally dial 911, do not hang up! The best thing you can do is to stay on the line until a Telecommunicator answers…

Everett’s Emergency Communication Center is a Phase 2 enabled city. This means that when you dial 911 from a cell phone, the Telecommunicator can see…

Yes, Everett’s Emergency Communication Center uses a Computer Aided Dispatch (CAD). When basic information is obtained, the location, name, phone number, and problem can be…

The Telecommunicator may only have one opportunity to gather information about the emergency. Therefore it is important to get as much information as possible if…

The Telecommunicator will ask you a series of basic questions including address/location, phone number, name, and exact nature of the emergency. Once these questions have…